Configure Appointment Details

Urgent Appointments

  • These appointments are booked on the day over the phone, our phone lines open at 8am 
  • Phone or visit us to speak to a receptionist during our opening hours: Monday to Friday, 8am to 6:30pm

Routine / advanced appointments

  • Book an appointment online via Patient Access or the NHS app
  • These are telephone appointments that are booked for a later date and depend on what we have open.
  • Phone or visit us to speak to a receptionist during our opening hours: Monday to Friday, 8am to 6:30pm
  • Use the NHS App to book a screening test or vaccination

Nurse Appointments

  • Nurses appointments include: spirometry, diabetes review, asthma review, smear test, baby immunisations, (travel) vaccines, echocardiogram (ECG) and blood tests.
  • For any of the above appointments, you can call us on 01706 641409/358755 between 11am and 6:30pm or visit us at the surgery.

Home Visits

If possible please try to telephone reception before 10:00 if you require a home visit.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

If possible please inform the receptionist of the nature of the problem AND IF IT IS URGENT please specify this so that the doctors can plan their visits efficiently and appropriately.

Please remember that 4 patients can be seen in the surgery in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.

If you need help with your appointment

Please tell us:

  • If there’s a specific doctor, nurse or other health professional you would prefer to respond
  • All appointments will be by phone first
  • If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • If you need an interpreter
  • If you have any other access or communication needs

Cancelling or changing an appointment

To cancel an appointment please call us on 01706 641409/358755. You can also text or go on Patient Access to cancel your appointment.

If you need to change your appointment to a different day you can call us to rearrange.

Online consultation

PATCHS is an easy way for patients to contact their GP from their practice website.

How it works

You answer a few simple questions, tell us the details of your request and any ideas, concerns, and expectations you may have. This helps the GP practice to quickly and safely understand how best to respond.

GP Additional Access Services

Would you like an appointment with a GP, Nurse, or Health Care Practitioner in the evening or at the weekend when we are closed?

If so, you can book your appointment now by contacting us.

Access Services are an extension of our usual service, it is not a walk-in service, and you will need to make an appointment through the practice reception. The service gives you more flexibility in where, when and how you use local health services. It helps those who struggle to get to the doctors during the week because of work and family commitments.

Please note that whilst you may not get to see your own doctor during these hours, and it may not be at your own practice location, the GP or Nurse you see will have access to your medical record, subject to your consent.


Monday to Friday - Daytime & Evenings
Saturday and Sunday - Daytime
Bank Holidays – Daytime


Face to Face – You will see a clinician in person and be required to go to the service location

Telephone Consultation – You will be called by one of our clinicians during your appointment time. This will be from a withheld number and you will not be required to go to the service location unless offered at the time

When we are closed

Patients who need medical help when the surgery is closed but it is not a 999 life threatening emergency should call 111. 

NHS 111 is a fast and easy way to get the right help, whatever the time. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.


In a genuine emergency you should call 999 or go to A&E. Chest pains and / or shortness of breath constitute an emergency. 

NHS 111 Online

111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 online. 

Your needs will be assessed and you will be given advice about whether you need to:

  • Treat yourself at home
  • Go to a Primary Care Centre

If you need face to face medical attention you may be asked to attend a Primary Care Centre.

Click here to access NHS 111 online or call 111 to speak to a staff member.