• These appointments are booked on the day over the phone, our phone lines open at 8am 
• Phone or visit us to speak to a receptionist during our opening hours: Monday to Friday, 8am to 6:30pm

• Book an appointment online via Patient Access or the NHS app
• These are telephone appointments that are booked for a later date and depend on what we have open.
• Phone or visit us to speak to a receptionist during our opening hours

• Nurses appointments include: spirometry, diabetes review, asthma review, smear test, baby immunisations, (travel) vaccines, echocardiogram (ECG) and blood tests.
• For any of the above appointments, you can call us on 01706 641409 between 11am and 6:30pm or visit us at the surgery.

Any appointment requests, for children under 12, will be reviewed by our team on the day.  We will then offer you an appointment if necessary. We may re-direct you to a different service on the same day

If possible please try to telephone reception before 10:00 if you require a home visit.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

If possible please inform the receptionist of the nature of the problem AND IF IT IS URGENT please specify this so that the doctors can plan their visits efficiently and appropriately.

Please remember that 4 patients can be seen in the surgery in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.

Please tell us:

• If there’s a specific doctor, nurse or other health professional you would prefer to respond
• All appointments will be by phone first
• If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• If you need an interpreter
• If you have any other access or communication needs

If you can't keep an appointment please cancel it as soon as possible.  Below are the ways in which you can cancel your appointment:

• Reply CANCEL to your reminder text message
• Use the NHS app
• Phone the surgery on 01706 641409

If you have a routine medical or admin query you can also contact online via Patchs.  This is an online service where you will be asked a few questions.  This will be reviewed by our team and we will get back to you within 72 hours.

Would you like an appointment with a GP, Nurse, or Health Care Practitioner in the evening or at the weekend when we are closed?

If so, you can book your appointment now by contacting us.

Access Services are an extension of our usual service, it is not a walk-in service, and you will need to make an appointment through the practice reception. The service gives you more flexibility in where, when and how you use local health services. It helps those who struggle to get to the doctors during the week because of work and family commitments.

Please note that whilst you may not get to see your own doctor during these hours, and it may not be at your own practice location, the GP or Nurse you see will have access to your medical record, subject to your consent.

APPOINTMENTS ARE AVAILABLE:

Monday to Friday - Daytime & Evenings
Saturday and Sunday - Daytime
Bank Holidays – Daytime

APPOINTMENT TYPES:

Face to Face – You will see a clinician in person and be required to go to the service location

Telephone Consultation – You will be called by one of our clinicians during your appointment time. This will be from a withheld number and you will not be required to go to the service location unless offered at the time

Patients who need medical help when the surgery is closed but it is not a 999 life threatening emergency should call 111. 

NHS 111 is a fast and easy way to get the right help, whatever the time. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

In a genuine emergency you should call 999 or go to A&E. Chest pains and / or shortness of breath constitute an emergency. 

111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 online. 

Your needs will be assessed and you will be given advice about whether you need to:

• Treat yourself at home
• Go to a Primary Care Centre

If you need face to face medical attention you may be asked to attend a Primary Care Centre.

Click here to access NHS 111 online or call 111 to speak to a staff member.